Shipping policy
All sales will have the standard (flat rate) shipping option available.
The product prices that are displayed in our product catalog don’t include the shipping fees. The shipping fee amount will vary based on the distribution location and the customer’s delivery address. More than 50% of our orders are shipped within 3 business days or fewer.
Maxwell Alexander’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Issues with print or embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
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Shipping Timeframes
- Domestic shipping: 3-7 business days.
- International shipping: 8-12 business days.